Size guarantee: up to 2 garments at no product cost
Size guarantee: up to 2 garments at no product cost
Shop with confidence: if the size is not right, we will send the correct size for up to two garments without charging you again for those garments.
You do not need to return the original garments—you can keep them. Contact us via WhatsApp within 15 calendar days of delivery, explain what happened and we will help confirm the correct size.
What is included?
- Size replacement for up to two garments from the same order at no product cost.
- No return of the original garments is required.
- Personal assistance via WhatsApp to review the issue and confirm the new size.
- The same item in another size, subject to stock availability.
What does the customer pay?
- Shipping for the replacement garments.
- Any import duties, taxes, customs fees and administrative charges.
The replacement garments are not charged again. The guarantee does not include free shipping or coverage of duties and taxes.
How to request it
- Contact us via WhatsApp within 15 calendar days of delivery.
- Provide your order number and explain the sizing issue.
- Send a photo of the garment labels and the information requested by our advisor to confirm the new size.
- Once approved, we will prepare up to two replacement garments. The customer pays the new shipping charge and any applicable import charges.
Conditions
- One request per order, covering a maximum of two garments.
- Replacement is for the same item in another size.
- Subject to stock availability and case validation via WhatsApp.
- No return of the original garments is required.
- Underwear is excluded for hygiene reasons.
If the requested size is unavailable
We will contact you to agree on an equivalent alternative.
Incorrect, damaged or defective item
Contact us within 7 calendar days of delivery with your order number and clear photos. If we confirm our error or a manufacturing defect, CERO ES TRES GLOBAL will cover the appropriate solution and related costs.
Returns and refunds
The size guarantee provides replacement for up to two garments and is not a refund. We do not accept returns or refunds for change of mind or personal preference, except where mandatory applicable law provides otherwise.
This policy does not limit any mandatory consumer rights under applicable law.
Contact: support@ceroestresglobal.com
WhatsApp: +54 9 11 3774-6479